Job ID:Job-3496
Job Title:Customer Service Representative
Rate:$65,000+
Primary Skills:Service Department,Customer Service,Customer Service Representative,Dispatch,Invoices,Billing,Invoicing,Multi-Line Phones,Customer Service Oriented,Buying/Procurement,ERP,Scheduling,Maintenance,Sales Representatives,Documentation,Warranty,Accounting
Description:Our client is a $100m Company who is owned by a Fortune 500 Company. They are seeking a Customer Service Representative to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County!
 
Qualifications
  • Ability to work in a team-oriented atmosphere
  • Ability to handle a fast-paced environment
  • Exceptional customer service skills including ability to handle heavy volume of calls
  • Strong time-management and attention to detail
  • Proficient on computer using Microsoft Suite and ERP systems
  • Strong verbal and written communication skills
 
Responsibilities
  • Customer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service department
  • This includes working closely with critical environments, maintenance, and the dispatch team
  • The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices
  • This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed
  • Serves as primary point of contact for customers, technicians, sales representatives, and service managers to support the service team
  • Foster and maintain business relationships with current and potential customers through excellent customer service
  • Answering multi-line phones and receives all calls in a pleasant manner
  • Coordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environments
  • Provides the technician with all pertinent job-related information and documentation so that the technician can perform the work
  • Reviews open work orders and assists with the dispatch board
  • Works to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasing
  • Work closely with billing to ensure the invoicing process for customers is correct
  • Confirms technician’s time daily and ensure that all related service tickets and log sheets are attached to the appropriate work order
  • Responsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)
  • Ensure warranty work is submitted to vendors in the appropriate time frame
  • Develop and deploy new critical environment, maintenance, and dispatch projects with service PMs
  • Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hours
  • Meet with purchasing and service manager as needed to ensure all work schedules are going to be met on time
  • Provide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanor
  • Maintain professional demeanor when working both customers and co-workers
  • Performs other related duties as required