Job ID:Job-3184
Job Title:Accounts Receivable Specialist
Rate:
Primary Skills:AR,Accounts Receivable,Accounting,Remote
Description:Our client is seeking a fully remote Accounts Receivable (A/R) Specialist to oversee the complete accounts receivable cycle for residents, including renters and their friends or family members. This position is responsible for ensuring accurate and timely collection of payments, maintaining comprehensive financial records, and delivering outstanding customer service. The role is vital to supporting the organization’s financial stability by optimizing cash flow and reducing receivables-related risks.

Invoicing and Collections:
• Prepare and distribute accurate, timely invoices for monthly maintenance fees, segment dues, and other resident charges.
• Monitor accounts to identify overdue balances and ensure prompt collection of payments.
• Proactively follow up on delinquent accounts through phone, email, and written correspondence.

Resident Forms Management:
• Serve as the primary contact for friends and family requests, verifying occupancy and determining accurate charges before adding individuals to the manifest.

Customer Account Management:
• Reconcile resident accounts to ensure accuracy and promptly resolve any discrepancies.
• Respond to inquiries regarding invoices, payments, and balances with professionalism and efficiency.
• Monitor and adjust onboard credits and balances as needed.
• Collaborate with residents to resolve billing issues or disputes in a courteous and timely manner.

Payment Processing:
• Accurately post resident payments (checks, ACH, credit cards, etc.) to appropriate accounts within the accounting system.
• Track and allocate unapplied payments to ensure proper posting.
• Process refunds, adjustments, and write-offs as required.

Reporting and Analysis:
• Prepare and distribute aging reports, collection forecasts, and other A/R-related analyses for management review.
• Support month-end closing by completing reconciliations and generating reports.
• Identify trends in payment behaviors and recommend process improvements to strengthen collections.

Compliance and Documentation:
• Ensure adherence to company policies, accounting standards, and applicable regulations.
• Maintain accurate, organized, and up-to-date records within the accounting system.
• Assist with internal and external audits by providing necessary documentation and explanations.

Skills and Competencies:
• Proficient in QuickBooks and Microsoft Office Suite, particularly Excel.
• Strong knowledge of accounts receivable practices and accounting principles.
• Exceptional organizational and time management abilities.
• High attention to detail and accuracy in financial data management.
• Effective communication and interpersonal skills for managing resident relationships.
• Analytical mindset with the ability to identify and resolve discrepancies.

Preferred Qualifications:
• Experience using collections or CRM software, such as HubSpot.