|
Job Title: Chief Servicing Officer |
Job ID: | 3275 | Job Title: | Chief Servicing Officer | Rate: | | Primary Skills: | 15+ years broad servicing experience
Bachelors Degree
Strong experience with risk management, strategic planning, and regulatory compliance
Experience managing Fannie Mae, Freddie Mac, and Ginnie Mae loans | Description: | o Set strategic departmental goals while managing and guiding the team to reach the goals while communicating progress accordingly. o Manage 3rd party relationships, continually assessing service levels and ensuring systems are used in the most effective manner. o Develop and maintain strong working relationships with Whole Loan Investors and secondary market counterparties. o Ensure accurate and timely reporting and remittance. o Review monthly servicing results and implement needed changes to ensure process meets investor and company requirements. o Oversee loan default functions to include collections, loss mitigation, foreclosure, property preservation, bankruptcy, and REO. o Provide staff development on products/services, regulatory compliance, policies/procedures as well as service excellence techniques. Monitor productivity, accuracy, and overall job performance for staffing efficiencies. o Partner cross-functionally with other departments including but not limited to Sales, Accounting/Finance, Capital Markets, Operations, Construction Management to provide support and a consistent employee and customer experience. o Oversee the preparation for rating agencies, internal audits, and independent third-party audits for the entire loan portfolio. o Manage varying levels of staff through the development of skills, performance management and coaching | | |
|
|
|