The UX Researcher develops and maintains external facing applications that deliver customized information, resources, and oversees overall user experience of digital properties. The UX Researcher supports subject matter experts and the communications and outreach team by enhancing existing and creating new digital resources to support research needs and stakeholder experience contributing to the execution of the organization’s strategy. 

The client helps people keep themselves safe and secure from digital threats. Their  challenge is “safety at the human-digital interface”. This means the first concern is always the people who use or interact with digital technologies. That’s why having an excellent UX Researcher join the team is so important. 

The UX Researcher will craft interfaces that turn digital privacy, security, and safe and responsible AI from abstract or hard-to-understand concepts into easily digestible information that drives positive behavior change.
 

 Scope UX research projects, conduct experiments, and publish results in peer-reviewed conferences and journals – individually or as part of a research team.
 Contribute to user-centered design and design research balancing often competing user needs for ease of use, privacy, security, and performance.
 Work with other teams to conduct user interviews, usability testing, and surveys to gather qualitative and quantitative insights that will inform our work.
 Collaborate with the team to develop user personas, user journeys, and other relevant documentation to guide design and development.
 Analyze user feedback and behavior data to provide actionable recommendations for developing and enhancing user experiences.

 Test and review content, perform quality assurance checks, and adjust as needed to ensure published content meets quality and performance criteria.
 Effectively facilitate design and product development processes with cross-functional teams, especially research and engineering teams.
 Create, update, and maintain wireframes, prototypes, and designs for a wide variety of public-facing and internal applications from websites to command-line interfaces.
 Has research ideas on how design can encourage users to better adopt more positive behaviors.
 Lead design and branding for client's projects (in accordance with Client's branding) including open-source software, research initiatives across subject areas, and outreach and other communications projects.
 Perform other duties as assigned. 

 

Professional Competencies
 Knowledge of interactive usability best practices and concepts, interactive design, and information architecture.
 Demonstrated experience with information design and/or data visualization.
 Demonstrated ability to build experiences that express information on complex subjects in a clear, understandable way.
 Proficiency in relevant research tools, such as user testing platforms, survey tools, and analytics software.
 Maintain current knowledge of digital and online technologies, best practices, trends, issues, editing and authoring tools. 
 Strong project planning, project management, and attention to detail.
 Excellent verbal/written communication, and proofreading skills.
 Ability to work independently in a fully remote institute while engaging in a highly collaborative team environment.
 Ability to identify and rank priorities as demonstrated by the ability to establish, track, and meet schedules for multiple projects while maintaining high quality and exceptional results.