Manager, Economics and Planning

160-170K

EDUCATION REQUIREMENTS
Bachelor’s degree in Engineering or other related technical discipline required.

EXPERIENCE REQUIREMENTS
10+ years of experience in refinery optimization, planning or scheduling required
Prior experience managing or supervising professional staff preferred
Demonstrated strong working knowledge of the fundamentals of refinery operations
Experience with refinery LP modeling software, scheduling software, crude assay management software preferred
Proficiency in Microsoft Office Suite preferred
Strong written/verbal communication, interpersonal and administrative skills
Fluent in English, oral and written required.
Ability to adjust schedule to meet business needs.

This position leads all aspects of commercial optimization of the refinery operations in coordination with commercial, operations, maintenance, and midstream teams. Responsibilities include optimizing feedstocks, products, operating conditions, capital deployment, and supporting adjacent business development to maximize asset profitability. Leads and manages the team responsible for optimization of tasks like feedstock evaluations, operating plans, refinery operations, and product marketing and distributionDevelops and communicates weekly, quarterly, and annual reports for senior leadership action and reviewRegularly communicates plans and drivers up, down, and across multiple departments to maintain alignment and share focusIdentifies and implements applicable technologies to improve profitabilityMentor and develop optimization capabilities and skill sets within team and supporting organizationCollaborates with leadership in major projects, crude supply, clean products, operations, and finance to develop and evaluate opportunitiesCoordinates and maintains optimization models and other software and spreadsheet toolsExposure to work near potentially volatile and combustible materials and chemicals.EXPECTED RESULTS Optimized and aligned  refinery operation and directionAccurate and timely assessments of plans, delivery of reports, and management of deadlinesEstablished and maintained effective working relationships with applicable department leadership and executivesOngoing and proactive communication of optimization issues to all applicable personnelExceptional and ongoing customer satisfaction provided to all internal and external stakeholdersAdherence to all company policies and procedures

Sr Investor Reporting Analyst

75-85K

High School Diploma or equivalent required, Bachelor's Degree in Accounting or Finance preferred.
5-7 years of Mortgage Servicing experience.
Intermediate to Expert MS Excel experience.
SQL or other database reporting experience preferred.
Knowledge of basic accounting principles and practices.
Solid analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness.
Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.
Strong communication skills in order to interact with Senior Management and other business units.
Working understanding of operational risks and related controls.
Strong organizational and time management skills necessary.
Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain reporting accuracy and analysis abilities with strong attention to detail.
Self-motivated with strong attention to detail and excellent organization skills.

The Senior Investor Reporting Analyst is responsible for the daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae, or Private Investor portfolios, including reporting, remittances and reconciliation resolution. Responsible for daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae or Private investor portfolios, including remittances, cutoff reporting and reconciliations.Prepares and reviews monthly investor reports and remittances along with related cash movements and accounting entries in accordance with agreements.Ensures that remittance wires are completed timely and accurately.Researches and resolves data issues, proposes solutions for future process enhancements.Facilitates remittance-related GL journal entries as required.Maintains and follows procedures and controls within the monthly processAssists with internal and external audits.Heavy use of Microsoft excel for data analysis and reporting.Researches variances and opens items identified through the reconciliation process.Handle ad-hoc reporting or research as directed by management.Performs related duties as assigned by management.

Process Engineer

125K

EDUCATION REQUIREMENTS
Bachelor Science Degree in Chemical, Mechanical or Petroleum Engineering required
5 years of relevant work experience required College engineering internship preferred; oil and refinery internship highly desirable
Demonstrated knowledge of economic principles, project management and customer service required
Demonstrated knowledge of MS Office software packages including Excel required
Desire to work in a manufacturing environment and to address mechanical issues
Familiarity with Process Modeling Software preferred Fluent in English, oral and written required
Demonstrated competencies of priority setting and organizational agility
Demonstrated competencies of developing peer relations, participating as a team member and leading others
Ability to analyze, reason and solve increasingly complex problems
Ability to adjust to frequent change and adjust schedule as needed to reach Departmental goals

Under the direction of the Process Engineering Supervisor, support the Operations Superintendent in monitoring the product specifications.  Small capital project design & development to increase the productivity and efficiency of the refinery.  Provide assistance to Project Engineering and outside consultants and firms in monitoring efficiency, expansion purposes.  Provide support to Operations in unit monitoring & optimization to achieve the refinery’s goals.  Provide support to the Process Safety Management group in supporting process safety and adherence to regulatory requirements.Provide Technical Support for the Plant Operations Will be assigned to a specific unit(s) within the Refinery with responsibilities of daily monitoring and troubleshooting of the area(s), process optimization, design and development of capital projects Work in a team environment with operators and engineers to maintain and troubleshoot problems as well as propose applications for the process units  Work directly with Drafting and other Engineers on small project scopes in order to receive appropriate design and size of equipment needed Provide support for Process Catalysts and Chemicals bidding.  Contact Vendors for information and to provide Vendors with appropriate information Assist in the planning of unit shutdowns and startups.  Administer plant performance test runs as needed, provide any operational data or drawings required to vendors or maintenance if needed Track performance data using spreadsheets or providing information to vendors Provide information to Project Engineering for expansion purposes.  Collect Lab Data or Operation Data to provide to Project Engineering group or outside vendors  Work with Computer personnel with TDC/APC control system to help improve monitoring Research and monitor upcoming technology changes to improve future strategies within the Refinery Provide after hours and turnaround (12 hr shift) support as needed in support of maintenance and operations Consistently keep supervisor advised of progress via oral and written reports. Participate in an incident investigation as a lead or a team member Support PSM functions such as Management of Change (MOCs) and Process Hazardous Analysis for assigned units.Assist with increasing productivity and efficiency of the refinery Aid optimizing the Process, Design and Development of Projects Performance aligns with Safety, Environmental Compliance, Reliability, and Operating Excellence Ensure product specifications are being met Reduce down time, proper bidding and thorough planning Develop level of competence and trust so others seek guidance Assigned projects are complete within deadlines and budgets Adherence to all company policies and procedures 

Director MSR Analytics

$190K

•Bachelor’s degree in finance, Accounting or related
•8+ years of experience in mortgage analytics, with at least 5 years focused on MSR valuation, pricing, or portfolio management.
•Proven experience modeling MSRs or mortgage cash flows using proprietary or third-party tools (e.g., MIAC, PolyPaths, Intex, etc.).
•In-depth understanding of mortgage servicing, loan attributes, and behavioral drivers like prepayment, delinquency, and default.
•Familiarity with capital markets, asset-liability management, or investment committee processes is preferred.

Position SummaryThe Director - Mortgage Portfolio Valuations will own and evolve the pricing, valuation, and risk analytics for our Mortgage Servicing Rights (MSR) portfolio. This is a high-impact role that offers the opportunity to shape strategy, drive innovation in model development, and influence key investment and risk decisions.The ideal candidate has a deep understanding of MSR valuation, mortgage modeling, and portfolio analytics—and is excited to bring expertise to a collaborative, performance-driven teamDescriptionDuties and Responsibilities Lead the modeling and valuation of MSR cash flows, incorporating prepayment speeds (voluntary and involuntary), interest rate scenarios, servicing costs, discount rates, and other key assumptions.Drive analytics supporting MSR pricing decisions for both newly originated and bulk acquisitions.Coordinate with external brokers, sellers, and internal stakeholders to prepare real-time valuation assessments for investment and strategic decisions.Build and run loan-level cash flow models, ensuring timely and accurate valuation reporting for management, investors, and auditors.Design and deliver scenario analysis, assumption reviews, and stress testing to assess P&L and liquidity impact under multiple horizon scenarios.Partner cross-functionally with Finance, Servicing, IT, and accounting teams to ensure alignment on data, controls, and reporting needs.Research market trends and industry benchmarks to ensure our valuation methods remain current, defensible, and competitive.Maintain and evolve valuation governance—including documentation, controls, and compliance with internal policies and regulatory requirements.Represent the MSR analytics function in discussions with internal and external audit, compliance, and regulatory teams.Continuously enhance tools, processes, and insights to improve MSR strategy, profitability, and risk visibility.Performs related duties as assigned by management. 

Collateral Manager

85-90K

•High school diploma or equivalent.
•Minimum 5+ years collateral related activities experience in the Credit, Banking, Mortgage Servicing, or related industry
•Previous supervisory experience required.
Must have knowledge and experience of the intricacies of collateral files and clearing of collateral files.
•Experience and knowledge of GNMA certification and recertification processes.
•Strong time management and multitasking skills.
•Required to utilize the following programs: Fiserv, Nautilus, Tempo, County Websites, and others.
•Must have organizational skills, promptness, inquisitiveness, and analytical decision-making skills.
•Ability to lead a team, fostering a fun, dynamic, accountability driven and team focused culture.
•Basic knowledge of loan pool securitizations and financing criteria.
•Effective organization, communication, and interpersonal skills.

Lead and mentor a collateral operations team, creating an engaging and collaborative work environment that encourages creativity, teamwork, and professional growth. Promote a culture where team members feel valued and motivated to contribute their best.Monitor and manage team and individual performance to ensure compliance with agency standards and organizational goals. Conduct regular performance reviews and provide instruction, feedback, tools, and resources to enhance individual and team effectiveness.Oversee the handling of exception reports from custodians, ensuring timely resolution of issues related to missing, incorrect, or unrecorded documents, including mortgages, notes, bailee letters, and assignment chains.Collaborate directly with internal and external clients to address inquiries and resolve collateral-related issues, ensuring that client needs are consistently met.Assist in preparing for annual portfolio audits, ensuring documentation is complete and compliant. Implement corrective actions based on audit findings to strengthen processes.Work with IT and other departments to lead and/or support technology initiatives that enhance collateral operations. Provide vision, direction, and requirements on system enhancements and report generation.Oversee the preparation of collateral related documentation to meet specified review criteria standards. Supervise the preparation of collateral-related documentation to meet review criteria standards. Ensure that the team accurately addresses complex collateral issues and corrects any documentation errors.Monitor and evaluate collateral operations to ensure adherence to service standards, policies, and procedures. Proactively identify and implement process improvements to enhance operational efficiency and compliance.Partner with Capital Markets, Treasury, Secondary Marketing, and custodians to ensure clear collateral positions. Facilitate effective communication to resolve issues and streamline operations. Establish and track key performance indicators (KPIs) to assess team performance and operational effectiveness. Report regularly to senior management, highlighting achievements and areas for improvement.Ensure specific functions are carried out across the department (terminations, scanning, etc.)Perform other duties as assigned

Mechanical Engineer III

135-143K

Bachelor of Science degree in Mechanical Engineering required
5+ years engineering experience in oil, gas or chemical industries required
Experience leading technical or project teams required
Experience with capital and operating cost estimating and economic analysis
Experience with mechanical integrity programs
Ability to analyze, reason and solve increasingly complex problems.
Working knowledge and experience with Process Safety Management programs preferred
Proficient skills in MS Office Suite preferred.
Fluent in English, oral and written required.
Ability to adjust schedule to meet business needs.

This position will develop, evaluate and design plant projects and modifications to improve efficiency and reliability. These projects can enhance plant safety, environmental compliance and mechanical integrity. They will interface with outside consultants and vendors and will provide complete project management for capital projects including budgeting, scheduling, directing work scope and supervising all activities associated with project assignments.Accountable for the successful development, design and execution of projects Provide leadership and supervision for peers, contractors and team members Provide Technical Support for Plant Operations and Maintenance Propose new work procedures that will impact efficiency and effectiveness Assist the group in development of Key Process Indicators and other process monitoring tools Interact with Safety, Environmental, Operations, Maintenance, Accounting and Purchasing Communicate with outside vendors, contract engineering services, and Industry Groups Provide field supervision support for work on critical equipment Act as consultant to field personnel on specific repair problems Develop individual equipment specifications and provide recommendations on technology and bid selection Within his/her sphere of responsibility, ensure drawing reviews and specific Management of Change Orders are reviewed on a timely basis Participate in equipment inspections, process safety reviews and process hazard analysis Participate in facility turnarounds, including any required 24-hour shift coverage and support for individual process callout requirements Regularly Communicate with supervisor work progress, concerns and questions Exposure to work near potentially volatile and combustible materials and chemicals. EXPECTED RESULTSIncrease productivity and efficiency of the nitrogen fertilizer plant. Performance aligns with Safety, Environmental Compliance, Reliability, and Operating Excellence. Effective communication and leadership Ongoing customer satisfaction from other unit managers Projects executed within required timelines and budgets Adhere to all company policies and procedures.

Banking Center Manager

50-65K

• 5+ years of Banking Branch Manager experience
• 3+ years of supervisory experience
• Bachelor's degree preferred
• Branch management operations, lending and supervisory experience
• Advanced knowledge of related state and federal banking compliance regulations
• Advanced experience, knowledge and training in all lending activities
• Demonstrated ability to cross-sell bank products and services
• Strong consumer loan product knowledge
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
• Must be able to read and understand budgets and accounting reports
• Excellent organizational and time management skills with the ability to provide leadership, supervision and training for five or more employees
• Proficient computer skills
• Advanced math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
• Exceptional communication skills
• Thorough understanding of management procedures; ability to plan Bank activities (setting objectives, developing strategies, budgeting, and policies and procedures)
• Ability to deal with complex problems
• Ability to work with minimal supervision while performing duties
• Successful NMLS registration is required

The Banking Center Manager is responsible for the administration and efficient daily operation of a full service banking center including operations, consumer lending, product sales, customer service, security and safety in accordance with the Bank’s objectives.  Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. They will achieve individual and branch sales goals through new business sales, referrals and retention of account relationships.  Provides leadership, training and supervision; delegates day to day operational tasks to branch staff while ensuring compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations.Responsibilities include:Reinforce the application of superior customer service along with appropriate follow through with involved customers and staff; conducts specific periodic meetings and presentations on this topic with all staff.Engage in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank services.Ensure organization of the banking center, coordinating available resources (staff, materials, etc.) for maximum results.Responsible for marketing objectives of the area serviced by the branch; document the effectiveness of the branch’s marketing plan and make recommendations to the Retail Bank Ops Manager as appropriate.Ensure audit compliance and procedure quality control.Ensure that the branch is in compliance with established Bank policies, procedures and state and federal regulations.Contribute to the overall profitability of the branch; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget.Approves or declines credit requests within approved lending limits; submits credit requests to the Loan Committee for approval; interviews loan applicants, explains loan options, rates, terms and collateral requirements; assists customers in the completion of credit applications; obtains credit reports and other verifications as required and analyzes credit data; consults with other lending personnel when appropriate; advises loan applicant of decision; processes necessary documentation and provides customer with properly completed disclosures and forms within established time frames.Work closely with the Retail Bank Ops Manager in resolving inquiries and providing managerial support; participates in various internal committees assigned.Maintain knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch’s plan and procedures.Direct day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports.Ensure effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.Works closely with the CRA Officer and promotes the Bank’s CRA policies and programs; participates in various professional, civic and community activities; forwards all related documents, comments or requests to the CRA Officer; responsible for the administration of the branch’s CRA public file.Reviews NSF and overdraft reports for customers; approves or declines such exceptions within established lending limits.Maintains advanced knowledge of financial industry status and trends.Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits, and etc.Responsible for development and professional growth of assigned branch staff.Demonstrate strong delegation skills assuring a highly cross trained staffConducts interviews, employee performance appraisals, disciplinary actions, and supervises the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.Process, solves and answers complex customer transactions, problems or inquiries.Utilize bank systems to process account activity, determine balance and resolve problems within given authority.Answer phones, questions and directs callers to proper Bank staffAssume responsibility for various branch functions in the absence of staff members or in overload situations.Adhere to policies and procedures.Other duties as assigned. 

Cash Specialist

24-28/hr

knowledge of cash in mortgage area and or/msp;
preferably has experience working in financial/banking who is organized, dependable, accurate
previously worked with scanning checks and logging cash in and out or worked closely with that area
strong Excel skills
onsite 5 days a week

SummaryThis position will work collaboratively with the cash department to ensure company guidelines and regulations are met. Essential FunctionsPost accurate and timely payments, payoffs, and/or escrow payment activity to mortgage loan accounts, which may be transmitted via data file, wire, or physical check.Reconciles posted items.Provide superior customer service skills to internal and external parties.Notify and/or follow up with members and/or Title Agents to obtain required payment or payoff shortages, or necessary documentation.Meet accepted SLA levels for all customer inquiry tasks.Communicate clearly with management to advise of any process issues or improvement opportunitiesIdentify and action NSF reversals which may occur on previously applied transactions

Director Corporate Security

190-200K

Bachelor’s degree in related field required, Master’s degree is preferred. An equivalent combination of education and experience would be considered.
Associate Protection Professional certification strongly preferred, and one or more certifications of Certified Protection Professional (CPC), Professional Certified Investigator (PCI), or Physical Security Professional (PSP) is preferred.
15+ years of progressively responsible experience in Corporate Security required, with Investigations or Risk Management experience preferred.
8+ years of supervisory experience in Corporate Security, with Investigations, or Risk Management experience preferred.
Prior experience in refinery or petrochemical/chemical industrial manufacturing security program management is required.
Comprehensive understanding of physical and technical security techniques, technology and systems.
Strong interpersonal skills, and the ability and willingness to work collaboratively with others are essential.
Demonstrated analytical skills, complex problem-solving skills, and research skills are essential.
Strong attention to detail and delivering a thorough, high-quality product is also essential.
The ability to work under pressure, act decisively, and consistently meet deadlines is required.
Strong oral and written communication skills are required. Documentation, reporting, writing and presenting are key components to this position.
Highly effective organization, time management, and prioritization skills are essential.
Fluent in English, oral and written required.
Ability to travel as needed, and routinely up to 20 - 30%.
Ability to adjust schedule to meet business needs.

This position is responsible for the overall strategic direction, leadership and management of the organizations' physical security programs that are applicable to all company facilities, assets, personnel and operations. The incumbent is responsible for assessing risks and threats to the organization and the security strategy and procedures are in place to mitigate these risks. The incumbent is to ensure that required security program components are implemented and administered in accordance with corporate standards, policies and procedures, and ensure that the security program is compliant with applicable laws and regulations. The facilities are subject to regulations under the United States Department of Homeland Security Chemical Facility Anti-Terrorism Standards, the United States Coast Guard, Maritime Transportation Security Act, Department of Transportation Rail Security Act and Department of Transportation Pipeline and Hazardous Materials Safety Administration. Accountabilities include development, implementation, maintenance and enforcement of all elements of Corporate Security policies, standards and procedures, Emergency Response Plans and Site and/or Facility Security Plan (as designated by applicable regulation); provide support to environmental, health and safety management services and site operational processes, as necessary. This includes but is not limited to screening and onboarding of contractor personnel working at company sites, visitor management, investigation and reporting of security incidents and implementation of applicable operating procedures in response to emergencies and heightened security risk situations.The incumbent is responsible for security operations at all company facilities and premises. The incumbent will be responsible for developing and maintaining technical solutions/systems for securing the company operations and assets from various physical security risks including the support of cyber security and critical infrastructure protection initiatives. This position will have responsibilities for scope development, preparation of capital budget, management of security related capital and expense projects in addition to the development and management of operating expense budgets for company sites with on-site security personnel. This position will serve as the primary law enforcement liaison and point of contact for the company during normal and emergency conditions at any of the company’s assets. The position interacts with governmental agencies on security related regulations, preparation and approval of security plans, field inspections and enforcement and serves as the designated corporate and/or facility security officer. This position reports to the Senior Vice President of Environmental, Fuels Comp, Security & Training.Establish, implement, and maintain all Security standards and procedures for the protection of company personnel, contractors, guests and assets.Manage facility Contract Security Service and Maintenance Teams for Security Operations.Manage facility access processes for employee, contractor, and delivery and visitor entry to the assigned site(s).Administer access controls for vehicles and property entering and leaving the assigned site(s).Oversee contractor screening and site orientation processes for the assigned site(s).Plan, manage and coordinate the execution of capital projects related to security and safety improvements and process optimizations.Create and manage applicable expense and capital budgets for the security programs at the assigned site(s).Administer and maintain all Security Systems including access control/security alarms systems, CCTV, Fencing and Gates, and other security equipment, as needed.Ensure security incidents and suspicious events are reported to regulatory agencies as required.Manage security program components on a corporate wide scope as assigned.Initiate and maintain security awareness training initiatives for employees and contractors.Respond to emergencies. Support and participate in all facility Environmental, Safety and Emergency Response Plans and activities and fulfill assigned role(s) within the established Incident Command System (ICS) structure for designated site(s).Fulfill the responsibilities of the Corporate Security Officer role in regard to regulatory requirements and support the Site Facility Officer and Assistant Facility Security Officer personnel with guidance and ensuring they maintain appropriate levels of training and professional development.Maintain familiarity with appropriate regulations and emerging issues and trends in order to provide management with interpretive recommendations for compliance assurance and strategic planning.Leverage new technology and utilize new methods to improve the effectiveness of the company's security program.Conduct investigations involving security and/or company rule violations as assigned.Provide leadership direction for compliance audits, and inspections.Serve as the designated company representative for security committees associated with industry organizations (e.g., AFPM)Establish and maintain liaison relationships with supporting law enforcement and public safety organizations. Interface with governmental agencies on regulations, preparation and approval of security plans, field inspections and enforcement.Exposure to work near potentially volatile and combustible materials and chemicals.EXPECTED RESULTS Maintain a secure environment for all personnel and assetsEnsure managed operations and personnel adhere to all company policies, procedures and applicable security regulatory requirements.Effectively and efficiently manage resources in the implementation of the security program and other assigned responsibilities.

Economics & Planning Specialist/Engineer

115-135K

Minimum Bachelor’s degree in engineering or related field required. Engineering degree preferred.
4 years of experience in refinery or process industry required. Optimization or commercial experience preferred
Leadership experience preferred
Demonstrated strong working knowledge of the fundamentals of refinery operations
Experience with refinery LP modeling software, scheduling software, crude assay management software preferred
Proficiency in Microsoft Office Suite preferred
Fluent in English, oral and written required
Strong written/verbal communication, interpersonal and administrative skills
Ability to adjust schedule to meet business demands

This position is responsible for supporting the commercial and operational optimization of company assets, with a focus on planning and scheduling refinery operations, defining operational targets, and maximizing overall profitability. Key areas of responsibility can include feedstock evaluation and selection, inventory management, clean product blending, and product scheduling. The role also contributes to strategic planning, production budgeting, capital project evaluations, and commercial business development. This position has a direct and immediate impact on asset performance and value creation. Responsibilities will be assigned based on candidate’s skill set and capabilities but can include any or all tasks core to the commercial optimization of our production facilities.Optimize blending and product scheduling to meet quality specification, minimize giveaway, and maximize profitability across refinery operationsCoordinate cross-functional activities including shipping schedules, blending instructions, reporting, and operational communication to ensure seamless execution and alignmentManage and forecast inventories of feedstocks, intermediates, and finished products to support production, marketing, and logistics decisions.Determine optimum combination of feedstock, process unit utilization, operating conditions and product slate to maximize plant profitabilityMentor and develop optimization capabilities and skill sets within team and supporting organizationDevelop short and long term operational plans for maximizing plant profitabilityCollaborates with leadership in major projects, crude supply, clean products, operations, and finance to develop and evaluate opportunitiesProvide feedback to operations so timely corrective actions can be taken to continuously move operations towards optimal for maximization of profitsUse crude assay management software and refinery LP model to evaluate crude oils and feedstocks for purchase or sale and ensure models are tuned to refinery yields for optimized planning and forecastingKeep planning models, other software and spreadsheet tools up-to-dateRegularly communicate with supervisor work progress, issues or process improvements.Exposure to work near potentially volatile and combustible materials and chemicals.Exposure to work near potentially volatile and combustible materials and chemicals.EXPECTED RESULTSEfficient, effective and measurable workflow for the DepartmentTimely communication with appropriate staff for optimizing issues which could impact the day-to-day operations of the RefineryEstablished and maintained effective working relationships with applicable department leadership and executivesExceptional and ongoing customer satisfaction provided to all internal and external stakeholdersAdherence to all company policies and procedures.

Senior Customer Experience Specialist

25/hr

• 3+ years of related experience.
• Demonstrated experience working in a fast paced and changing environment.
• Demonstrated experience analyzing and interpreting data.
• Demonstrated experience with high volume data entry.
• Demonstrated experience effectively managing relationships with internal and external partners.
• 3+ years mortgage servicing experience
• 3+ years of customer service experience
• Demonstrated experience with ICE MSP.
• Demonstrated ability to consistently formulate clear, concise, and grammatically correct written communication to executives, high-touch loan officers, branch managers, and Servicing Management.
• Demonstrated experience with excellent customer service manner and ability to remain polite and courteous in tense situations
• Demonstrated experience with MS Office software products
• Solid knowledge and understanding of current business acumen.
• Solid knowledge and understanding of customer service and intrapersonal best practices.
• Solid knowledge and understanding of mortgage servicing best practices.
• Solid knowledge and understanding of federal and state mortgage servicing requirements, standards, and processes.
• Solid knowledge and understanding of mortgage-related terms, such as escrow, taxes, closing documents, and insurance.
• Solid knowledge and understanding of loan processing systems; Encompass, MSP, and FICS.

The Senior Customer Experience Specialist is responsible for providing exceptional customer service, resolving inquiries and complaints, and ensuring a positive customer experience. You will engage with customers and branches through various channels, utilizing critical thinking and resources to address and resolve issues effectively. You will also act as a liaison between customers, branches, and servicing partners to gather feedback and improve our services.Participates in proactive team efforts to achieve departmental and company goals.Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity  and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.• Handle inbound and facilitate outbound calls, answering questions from customers, insurance companies, and branches. • Performs research and provides resolution promptly, striving for one-touch, same-day resolution.• Provides daily updates to internal and external customers regarding ongoing research.• Works with team members, other departments, vendors, service providers, and external companies/entities to obtain information promptly and resolve research.• Communicates verbally and in writing with internal and external customers. 

Servicing Accounting Associate

85-100K

• 3+ years of leadership experience in Investor Reporting, Investor Accounting or Servicing Accounting
• Solid reconciliation and research skills with an ability to problem solve and adapt to change
• Strong MS Excel skills, including ability to create data connections, utilize index, match, sumproduct, and pivot tables
• Must be able to manage multiple tasks or projects simultaneously and work in a time-sensitive deadline driven environment.
• Mortgage servicing platform experience a strong plus (MSP, LSAMS, SBO, etc.)
• Must be willing to work additional hours as needed to complete deadline driven projects

The Servicing Accounting Associate will support the Residential-Credit and Agency business units by executing the portfolio operations of the Residential Mortgage Loan and Mortgage Service Rights products (collectively, "Mortgage Products"). This role resides within the Financial Operations ("FinOps") Team which is responsible for the middle office, valuation, and portfolio accounting activities of the Company. The Company invests in Mortgage Products through bulk or flow channels and this role is responsible for the trade lifecycle, data integrity, validations, exceptions, reporting and act as a liaison with the business and technology solutions teams. These Mortgage Products are a high growth area resulting in expanding operations and new business initiatives. The Associate level at a REIT is a mid-level position directly under VP within the REIT structure providing guidance, support and team management in this role. • Partner with upstream business units such as the desk, resi credit and MSR Oversight to ensure data accuracy and create internal reconciliation routines and controls. • Administrate and ensure completion of daily and monthly reconciliations of the Mortgage Products within proprietary systems including onboarding new loans and adding sub-servicers. • Reconcile sub-servicer remit data to internal systems (test of expected cash, pool to security) as well as external systems (FNMA and FHLMC systems) and coordinate with internal and external parties to resolve differences. • Review corporate and escrow advance reserve allocation models and reconciliations thru partnership with IT, Portfolio Accounting and MSR oversight. • Validate and review controls in monthly sub-servicer remittances and cash settlement processes. • Identify and resolve data quality issues and collaborate with database developers to remediate issues. • Evaluate systems and create logic documentation to ensure full utilization of reconciliation and data tools available and/ or partner with IT where applicable to create additional system functionality. • Collaborate with the Servicing Oversight team to assist in sub-servicer surveillance including contract review, setup and control review.  

Sr. Investor Reporting Analyst

85-105K

• Education: Bachelor’s degree in accounting, finance, or related field preferred.
• Experience: 3–5 years in investor reporting and reconciliation within mortgage servicing.
• Knowledge: Strong understanding of CREFC Reporting, GSE servicing guides, and pooling & servicing agreements.
• Preferred Technical Skills: SQL developer, Excel (Advanced), E!nterprise loan servicing system, 10-key, typing proficiency.

The Senior Investor Reporting Analyst oversees investor reporting and reconciliations related to multifamily mortgage portfolios. The role ensures accurate, timely reports are delivered to government-sponsored enterprises (GSEs) and private investors. The analyst maintains compliance with CREFC standards and servicing agreements. The position also supports financial audits as well as regulatory reviews.Compile daily/monthly reports and remittances per investor requirements.Ensure accurate reporting of payoffs, curtailments, and loan modifications.Maintain investor transfer and servicing data in E!nterprise.Serve as a primary point of contact for investor inquiries, providing timely and accurate responses and addressing any concerns or requests.P&I and guaranty fee advance and repayment processing.Reconcile actual loan activity to reported activity.Investigate and resolve discrepancies in investor reporting systems and portals (e.g., Freddie Mac, Fannie Mae, Ginnie Mae).Perform custodial and clearing bank reconciliations.Respond to investor inquiries and audits, escalating issues as needed.Identify opportunities to streamline reporting processes, enhance efficiency, and improve the overall investor experience.Cultivate strong relationships with investors, fostering trust and confidence in the Company's investment strategies and performance.

Servicing Associate

• Knowledge of several aspects of commercial mortgage servicing, preferably in a cross-functional team environment, including but not limited to
• Loan closing and boarding, billing, and collections
• Taxes and Insurance/escrow analysis
• Loan documents and document management
• Letters of credit, reserves, UCC’s, liens
• Property insurance compliance
• Maturing loans and loan payoffs
• Problem-solving abilities
• Strong verbal and written communications skills
• Accuracy oriented with a sense of urgency and strong focus on customer service
• Strong interpersonal skills and organizational awareness
• BBA in Finance, Real Estate or Accounting desirable, MBA a plus
• 3 years of loan servicing experience, including at least 2 years commercial real estate loan servicing for multiple capital sources/investors, particularly GSE’s.
• Working knowledge of commercial real estate finance including an understanding of multiple types of loans, property types and real estate lenders
• Working knowledge of Enterprise! (Or similar large scale servicing system)
• Medium to advanced MS Office skills

Working in a team of  8-10 servicing professionals engaged in most aspects of commercial loan servicing, the Associate, Loan Administration, shares responsibility for compliance with investor guidelines, servicing agreements, loan documents and service level agreements.  Works with the Director, Loan Administration, to optimize the use of technology, implement and conform to best practices and consistently achieve Key Performance Indicators. For new loans, review loan and other closing documents to set the loans up on the servicing system, initiate monthly billings, and generate welcome letters.Process incoming payments, reconciling discrepancies between amounts due and amounts received. Monitor lock boxes, review clearing accounts and process daily wires.Update system/s with changes in loan structure, i.e., assumptions, modifications, and changes to borrowers and collateral.Monitor Rate Cap Agreements, letters of credit, UCC’s, reserves and escrows.Research and resolve borrowers’ questions and issues.Maintain strict compliance with the company’s policies and procedures, with an ongoing focus on improving existing processes and procedures as opportunities arise.Ensure that all training requirements are met in a timely manner.Work to ensure ongoing compliance with Key Performance Indicators.Participate in servicing projects, as necessary.

Sr. Associate Loan Administration

• Bachelor’s degree in finance, real estate, or accounting preferred. MBA a plus.
• 3-5 years of commercial real estate loan servicing for multiple capital sources/investors, with a focus on Balance Sheet or Bridge lending structures.
• Strong understanding of commercial real estate finance, including various loan types, property types, and lenders.
• Proven experience in commercial mortgage servicing, preferably in a cross-functional team environment with knowledge in loan closing, boarding, billing, collections, and cash management.
• Proficiency in loan documents and document management.
• Knowledge of letters of credit, reserves, UCCs, and liens.
• Expertise in maturing loans and loan payoffs.
• Leadership and problem-solving skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Attention to detail, sense of urgency, and strong customer service orientation.
• Strong interpersonal skills and organizational awareness.
• MBA CCMS Level I and/or II certification a plus.
• Working knowledge of Enterprise! or a similar large-scale servicing system.
• Medium to advanced MS Office skills.

The Senior Associate, Loan Administration, is responsible for ensuring  compliance with investor guidelines, servicing agreements, loan documents, and service level agreements. Working in a team of 10-12 servicing professionals, the Senior Associate assists the Director, Loan Administration, in optimizing the use of technology, defining and implementing best practices, and consistently achieving Key Performance Indicators.Review loan and closing documents to establish new loans on the servicing system.Initiate monthly billing and generate welcome letters.Process incoming payments, reconcile discrepancies between amounts due and amounts received, review clearing accounts, and process daily wires.Update the servicing system with changes to loan structure, such as assumptions, modifications, or changes to borrowers and collateral.Monitor Rate Cap Agreements, letters of credit, UCCs, reserves, and escrows.Research and resolve lender and borrower inquiries and issues.Ensure strict compliance with company policies and procedures. Continuously seek to improve existing processes.Meet all training requirements promptly.Contribute to the development and ongoing adherence to Key Performance Indicators.Lead and participate in servicing projects as needed.

Bilingual Customer Relations Call Center Specialist

20-25/hr

• Bilingual in English and Spanish required
• 1+ years in Mortgage Servicing
• 1+ years of call center experience
• Experience working in MSP preferred
• Must be able to work in a high volume call center with frequent distractions
• Excellent customer service skills
• Proficient in Microsoft Office
• Provide quality interactions with internal and external sources
• Able to input data and verify information
• Ability to communicate extensively, effectively and empathetically to our customers
• Excellent analytical, organizational, and problem-solving skills
• Ability to execute and prioritize multiple tasks
• Demonstrated professionalism
• Must be an efficient and effective listener

The Bilingual Customer Relations Call Center Specialist is responsible for fielding in-bound calls from customers in the servicing of their mortgage and providing excellent customer service and knowledgeable responses to resolve customer concerns.Responsibilities Include:Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls per hourResponsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patientlyCompare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstancesStrong commitment to resolving customer issues while maintaining a high level of professionalism and customer serviceResponsible for prompt and accurate response to customer's mortgage servicing questions and concernsCompletes escrow analysis, account maintenance changes within servicing system, payoff requests, research accounts to provide resolution to customers, and handles credit bureau disputesAdhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assetsEffectively provide prompt, accurate and professional responses to customer inquiriesAbility to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent clientsPromote the image and reputation of the company, while protecting the interests of our mortgagors, the firm and investorsOther duties as assigned

Senior Cash Management Specialist

40/hr or $80K

• High School Diploma or GED required
• Five plus (5+) years of current banking experience or related payment processing experience
• Experience with BKFS MSP strongly preferred
• Computer literacy, including but not limited to Windows, Excel, Word, Outlook
• Strong math aptitude essential
• Demonstrated analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills required

SummaryThe Senior, Cash Management Specialist acts as subject matter expert in processing consumer and mortgage loan payments, payment reversals, monetary adjustments, and cash transactions on the Cash Management Team. Responsibilities may include indirectly managing teammates, leading discussions or projects, monitoring reports, training, advanced level research or corrections.Essential FunctionsPossess a strong understanding of servicing guidelines and regulatory requirements established under NCUA, RESPA, CFPB and the Company.Assists in the preparation of audits by gathering required documentationConsistently complies with all company guidelinesMaintain a working knowledge of federal, state, county or city, investor, insurer and internal laws, policies, and procedures regarding mortgage loan servicing.Works with minimal supervision on special projects and any other duties assignedTrains other processors to review and manage system functions and reportsManages departmental reports to ensure completionAssist in monitoring vendor relationships for BillPay and lockbox.Keeps supervisor/manager advised of all issues, unresolved escalated items and/or potential risk/exposure issuesFunctions as a department subject matter expert (SME)Creates and updates departmental procedures and job aidsAssists supervisor/manager in mentoring, coaching, and timely feedback on performance of teamActs as initial escalation point of contact on issues, delays, member inquiries etc.Interact directly with supervisor/manager about strategy development and execution planning.Measure and Report goal results and key performance indicators via scorecards.Manage and complete all assigned tasks in an accurate and timely manner.Provides prioritization and guidance to the team on workflow and Cash related inquiriesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Reconciliation Analyst I

28-32/hr

• 1+ years in Investor Reporting, remitting, and reconciliation
• Account reconciliations and/or financial controls strongly preferred
• Knowledge of relevant state, regulatory, and investor guidelines
• Ability to aid in the cleanup of reconciliation items
• Strong knowledge of accounting principles and financial risk
• Hands-on experience with most major areas of mortgage servicing; bank reconciliation and loan research
• MSP experience
• Strong analytical skills
• Prioritize work and effectively manage time
• Must be a team player with strong attention to detail and able to work independently
• Excellent critical thinking, problem solving, mathematical and sound judgment skills
• High volume data entry experience
• Excellent written and verbal communication skills
• Proficient computer skills, Word, and Excel
• Ability to multitask and excellent organizational skills
• Must be able to work effectively and efficiently under pressure

The Reconciliation Analyst I is responsible for the execution and oversight of investor custodial and servicing clearing bank reconciliations. Responsibilities include internal initiatives in support of improved efficiency and control. The Analyst will assist the Investor Reporting department in problem solving and reconciling items in out of balance accounts.• Perform daily and monthly custodial account reconciliations within defined timeframes• Identify reconciling items and work with Investor Reporting team for resolution and escalate items when resolution does not occur within the specified time frame• Prepare daily general ledger and custodial bank entries and prepare wire requests• Assist in month end functions• Support management in the identification of reporting trends and analyze key deficiencies• Research, resolve, and document variances• Monitor P&I custodial accounts to ensure no overdrafts occur• Ensure compliance with all aspects to Investor, Regulatory, and Company policies and procedures• Escalate to management any deficiencies, problems, or concerns that might be a potential risk• Various duties as assigned